Last updated: August 24, 2026
Cancelling your order
Email customers@noirfold.com with your order number as soon as you can. If the parcel has not yet been picked we cancel it outright and refund any amount already paid, in full, to the original payment method. Cancelling never costs you a fee.
Orders reach our warehouse quickly, so we cannot promise to stop one that is already being packed. If we cannot, we will tell you — and you are still not left out of pocket: see below.
If the parcel still arrives
Refuse it at the door. It comes straight back to us, there is nothing to pay, and anything you have already paid is refunded in full.
If you have already accepted it, email us within 48 hours and we will arrange collection at our cost and refund you. This applies because you asked to cancel before dispatch and we could not stop it in time — it is not a general right to return an unwanted item, which our Returns & Refunds policy explains.
Cash on Delivery — refusing at the door
If you have chosen Cash on Delivery you may refuse the parcel at the door and pay nothing. No cancellation fee is charged. Repeated refusals may mean Cash on Delivery is not offered on future orders from the same address.
Cancellation by us
We may cancel an order if the item is unavailable, if the delivery address is not serviceable, or if the listing contained a pricing or description error. You will be told the reason and refunded in full.
Complaints
Complaints are acknowledged within 48 hours and resolved within one month. Contact details for our Grievance Officer are on the Legal Disclosures page.