Last updated: August 24, 2026
Please read this before ordering. NoirFold does not accept returns or exchanges for change of mind. We do replace or refund items that arrive damaged, defective, incorrect, or materially different from the description — those rights are set out below and are not affected by this policy.
What we do not accept
We cannot accept a return, exchange or refund where:
- You have changed your mind, or no longer need the item
- You ordered the wrong item, colour, size or quantity
- The item has been used, washed, assembled or altered
- Original packaging, tags, accessories or free items are missing
- The request is made more than 48 hours after delivery — except for a fault, which you can report whenever it appears
What we always accept
Nothing in this policy limits your rights under the Consumer Protection Act, 2019. We will replace the item or refund you in full if:
- It arrived damaged or broken
- It is defective or stopped working within the warranty period, where one applies
- We sent the wrong item, or the wrong quantity
- The item is materially different from its description, images or stated specifications on this website
- Part of the order is missing
How to raise a claim
For damage, a wrong item or a missing item — things visible the moment you open the parcel — email customers@noirfold.com within 48 hours of delivery.
A fault that only shows up later is not caught by that window. Contact us as soon as you notice it and we will deal with it.
Either way, please include:
- Your order number
- Photographs of the item and of the outer packaging
- For a damaged or missing-item claim, an unboxing video where you have one — it makes the claim much faster to settle, but it is not required
We acknowledge every claim within 48 hours and resolve it within one month.
If a claim is accepted
- We arrange collection at our cost, or ask you to dispose of the item where return shipping is not sensible. You are never asked to pay return postage on a valid claim.
- You choose a replacement or a refund.
- Refunds are made to the original payment method within 5–10 business days of the returned item reaching us, or of the claim being accepted where no return is needed.
- For Cash on Delivery orders, refunds are made by bank transfer to an account you nominate.
Cancelling instead
You can cancel free of charge any time before dispatch, and you can refuse a Cash on Delivery parcel at the door and pay nothing. See our Cancellation Policy.
Complaints
If you are unhappy with how a claim was handled, contact our Grievance Officer at grievance@noirfold.com. Contact details are on the Legal Disclosures page.